Return and Refund Policy
Thank you for choosing Snuviy! We are dedicated to ensuring a seamless shopping experience from start to finish. If your order does not arrive exactly as it should, our clear return and refund process is designed to resolve issues promptly and fairly.
1. 30-Day Resolution Window
You have up to 30 days from the confirmed date of delivery to submit a request for a return, replacement, or refund regarding your order.
2. Faulty or Damaged Goods
If your item arrives broken or is damaged during shipping, we will promptly issue a full refund or send a completely new replacement to you at no additional cost.
3. Wrong Items Received
If you receive a product that differs from what you ordered (such as an incorrect color, size, or model), we will provide a full refund or dispatch the correct item to you free of charge.
4. Order Mistakes & Cancellations
If you realize you made an error while placing your order, please email us right away at hello@snuviy.com. We can quickly cancel or update orders that are still processing in our facility. However, once your package has been shipped, we cannot alter the order, and we are unable to offer refunds or accept returns for accidental purchases after dispatch.
5. Buyer's Remorse
While we are quick to correct issues involving damaged or incorrect items, we do not process returns or refunds simply for a change of mind. Because Snuviy covers significant shipping costs to offer totally FREE shipping worldwide, we cannot accommodate non-essential returns. We require a valid reason—such as receiving the wrong item or a defective product—to approve a request. We appreciate your understanding.
6. EU Customers' Right of Withdrawal
Shoppers located within the European Union have a legal right to cancel their order within 30 days of receiving the final package of their shipment.
To exercise this right: Please send an email to hello@snuviy.com containing your order details and a clear statement of your decision to withdraw.
Pre-shipment cancellations: EU customers can cancel an order at any point before it is fulfilled by contacting us immediately.
Refund Timeline: After you provide a formal withdrawal notice, we will process your refund within 14 days. We fully cover the cost of return shipping and will arrange a free pickup from your location.
7. How to Submit a Claim
To begin a claim, simply send an email to hello@snuviy.com attaching a short video or clear photos demonstrating the condition of the delivered item and packaging. Our team will review your submission within 24 to 48 hours and follow up with an email confirming your approved refund or replacement.
8. Processing Your Refund
All refunds are securely processed via Shopify Payments. Once our team authorizes the refund, the system returns the funds to your original payment method, which typically takes between 2 to 10 business days to appear. If 10 full days have passed and you do not see the credit on your statement, please contact us at hello@snuviy.com so we can assist you.
9. Returning an Item
Since we fulfill orders dynamically from multiple international warehouses, our team will review the specifics of your item before advising on a physical return. If a return is necessary, you will not be responsible for any hidden fees. We use convenient logistics services, such as packagesender.com, to arrange pickups for incorrect or faulty items straight from your door, making the process hassle-free.
If you have any other questions or need help, please reach out to us at hello@snuviy.com. We value your business and are committed to making sure you are satisfied with Snuviy.